Legal

Refund Policy

Last updated October 24, 2026

30-day money-back guarantee

If you're not happy with a purchase from Story Thread — a Plus or Pro plan, a blog import, or Writing Tutor credits — you can request a full refund within 30 days of your order date.

How to ask for a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order, or send us a message through our contact form and we'll help.

Cancelling a subscription

You can cancel anytime from "Manage billing" on the Plans page. You keep your plan until the end of the period you've paid for, and nothing you've written is deleted.

Refunds are also handled in line with Paddle's Refund Policy.